Welcome to Twigi Studios! We're delighted to have you as part of our community. Before you explore our collections and make any purchases, please take a moment to review the following Terms of Service ("Terms"). By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from accessing our website.

Introduction

These Terms of Service govern your use of the Twigi Studios website, including all content, products, and services available through the website. The terms "us," "we," or "our" refer to Twigi Studios, while "you" refers to the user or customer accessing our website.

Online Store Terms

By agreeing to these Terms, you affirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only within 7 days of receiving items according to our Refund and Exchange Policy.

Returns and Exchanges

Refunds and exchanges are only applicable within 7 days of receiving items. Please refer to our Returns & Exchanges Policy for more details.

Lost Packages

Once your package has been handed over to our third-party delivery partners, it is under the responsibility of them and TWIGI STUDIOS shall not be responsible for any lost parcels if substantial proof of delivery can be provided.

Any reports of lost packages will be escalated to the respective third-party delivery partner and TWIGI STUDIOS will make reasonable efforts to assist in compensation claims, if any, on a case-by-case basis.

Unsuccessful Deliveries

In most cases, local couriers will make two attempts for delivery. After two failed attempts, your parcel will be returned to us. Please ensure that you provide the correct and complete address along with your contact number.

Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returned. Any unclaimed parcels returned or failed delivery due to an error on your part will incur a redelivery fee.

User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at TWIGI STUDIOS. You can reach us via email at hello@twigistudios.com.

Thank you for taking the time to review our Terms of Service. We appreciate your support of TWIGI STUDIOS!